Service Policy

General Pricing

Prices are based on garment type, fabric, and care instructions. All services are priced according to the type of garment and level of service. Additional fees may apply for difficult items, special treatments, or expedited services.

Minimum Charge

A minimum charge of $30.00 applies to all orders.

3.1 Booking & Confirmations

If a confirmation email or text message has not been issued for a pickup or drop-off appointment, Prime Press is not obligated to accept the items and cannot guarantee the provision of our standard quality of service or turnaround times.

3.2 Drop-Off Requirements

• • Garments must be clean and fully dry. We reserve the right to refuse soiled or damp items.
• • Ensure garments are free of hazardous materials (pins, coins, sharp objects) before drop-off.
• • Hangers: Customers must provide their own hangers if clothes are required to be hung. Otherwise, items are returned folded.

3.3 Processing Time

Our standard turnaround for ironing is 1-2 business days, depending on volume and demand. We will provide a specific estimate upon receipt.

3.4 Unclaimed Items

Garments must be picked up within 30 days. After this period, unclaimed items may incur a storage fee of $30, or may be donated/disposed of at our discretion.

4.1 Refund Policy

Refund requests must be made within 5 days of collection. We may offer a re-press, repair, or refund in cases of significant service failure.

Prime Press will determine refund percentages based on the condition and age of the garment. Depreciation will be considered.

4.2 Damage Claims

Any damage must be reported within 5 days of pickup. We will assess the claim and, if determined to be our fault, provide compensation based on the value of the garment. Proof of purchase and photographs will be required.